Account & product support
Email hello@commentcare.app. Include your CommentCare account email, the affected TikTok username and what you expected to happen. For an error, the approximate time and error wording help us investigate. Please crop unrelated personal information out of screenshots.
Support is handled by CommentCare in Vienna. We do not currently offer 24/7 support or promise a fixed support response time.
Privacy & deletion
Use the subject “CommentCare privacy” or “CommentCare data deletion”. Requests are handled under the applicable legal deadlines; no paid plan is required. For postal enquiries, use the operator details in our imprint.
Report a security issue
Use the subject “CommentCare security” and describe the affected feature and steps needed to understand the issue. Do not send passwords, API secrets, full access tokens or other people’s private data. We can agree a suitable channel if sensitive technical evidence is necessary.
Business information
Find our operator and business details in the imprint below.