1.Disconnect inside CommentCare
Open Settings, locate the connected TikTok account and choose Disconnect. This stops that connection and deletes its stored tokens, imported videos, comments and moderation history from the active CommentCare database. A scan finishing at the same moment may require you to try again shortly.
Your CommentCare login and account-level usage records remain. Disconnecting does not delete your TikTok account, delete original comments on TikTok or restore previously hidden comments. Review any restoration requests before disconnecting.
For a YouTube channel protected on VIP, open Settings → Social accounts, choose Disconnect on the channel, then remove CommentCare as a moderator in YouTube Studio. This deletes the channel’s saved videos, comments and check records from CommentCare. For the separate YouTube API service, open its channel connection page and choose Disconnect; this removes that connection, its tokens, videos and comments and initiates revocation of the Google authorization. Neither restores comments previously removed or rejected on YouTube; removed comments can be restored in YouTube Studio. You can request help at hello@commentcare.app if you cannot access these pages.
For an X account connected on VIP, open Settings → Social accounts and choose Disconnect on the account. X then stops sending its replies, CommentCare asks X to revoke its authorization, and the account’s tokens and saved replies are deleted from CommentCare. Replies that were hidden stay hidden on X; show them again on X if you wish.
For an Instagram account connected on Pro or VIP, open Settings → Social accounts and choose Disconnect on the account. CommentCare then ends the connection at SocialAPI, the provider that links Instagram, and deletes the account and its saved posts and comments from CommentCare. SocialAPI states that it then revokes the Instagram authorization and deletes what it holds for the account within 30 days. Comments that were hidden stay hidden on Instagram; show them again on Instagram if you wish.
2.Remove permission inside TikTok
In TikTok, open the account security settings, find connected apps or app permissions, and remove Stillkind (the TikTok app name used by CommentCare). Labels vary between app versions. CommentCare’s Disconnect action removes our stored connection but does not itself call TikTok’s authorization-revocation endpoint.
Revoking only inside TikTok prevents future authorized access but does not itself erase the records already held by CommentCare. Use Disconnect or request deletion as well.
For a YouTube channel protected through the moderator account, remove CommentCare as a moderator in YouTube Studio. For the separate YouTube API service, you can revoke CommentCare’s access in your Google Account; revoking at Google stops future access but does not itself erase YouTube data already stored by CommentCare, so use its Disconnect control or email us for deletion as well.
For X, you can also remove CommentCare on X itself: Settings → Security and account access → Apps and sessions → Connected apps. That stops future access but does not itself erase the replies already saved by CommentCare, so use Disconnect in CommentCare or email us for deletion as well.
For Instagram, you can also remove the app (“Social Media Connector”) on Instagram itself, in the settings under Website permissions → Apps and websites; labels vary between app versions. That stops future access but does not itself erase the comments already saved by CommentCare, so use Disconnect in CommentCare or email us for deletion as well.
3.Delete your CommentCare account
For the main TikTok app, open Settings → Your privacy & data → Delete account. Password accounts require the current password; social sign-in accounts require a fresh sign-in within 10 minutes. Type DELETE to confirm. This deletes that app’s active account, sessions, identities, connections, videos, comments, usage records and agreement records. Export first if you need a copy. If billing records exist with a payment provider, contact us so we can handle subscription closure and any statutory retention correctly. For deletion of a separate YouTube API service account, or for any partial deletion request, email hello@commentcare.app with the subject “CommentCare data deletion”.
The request covers eligible login, session, connection, comment, video, moderation and account-level usage records. We may need proportionate ownership verification. Never send passwords, access tokens or identity documents unless a specific, justified verification method has first been agreed.
4.Requests from commenters
You do not need a CommentCare account. Send the creator username or channel, video link and enough information to identify the relevant comment. Where the creator determines the processing, we help them handle your request. To remove your original comment from TikTok, Instagram or YouTube, or your reply from X, use that platform’s controls or contact the creator.
5.Timing, exceptions and confirmation
We respond without undue delay, normally within one month under the GDPR. If a legally permitted extension is needed, we explain why within the first month. We confirm the action taken or explain a lawful reason for retaining particular records and how to challenge that decision.
Deletion from the active database is different from deletion from operational logs, provider systems and backup copies. We check those records when processing a request and explain any remaining retention. Data required for a legal obligation or a specific dispute is restricted to that purpose.
A deletion request does not remove your rights to access, correction or restriction.