1.The service and its operator
CommentCare is provided by Theodor Conrad Borth, Zehenthofgasse 37, 1190 Wien, Austria. This operator is your contracting party and seller for the app service. Questions, complaints and contractual notices can be sent to hello@commentcare.app or the postal address above. Visiting the website or registering an account does not purchase a subscription. A paid order is submitted only when you confirm the payment obligation in Checkout; the paid service contract is concluded when that order is accepted and the purchase is confirmed.
2.Accounts and authorized access
You must be at least 18 and provide accurate account information. Connect only TikTok accounts you own or have authority to manage. Protect your credentials and notify us of suspected unauthorized use. You remain responsible for the instructions you give within the service.
CommentCare requires internet access, a browser capable of running the web app, and an eligible TikTok account that can grant the requested permissions. Available data and actions depend on TikTok permissions, API support and platform restrictions. Review these requirements and the stated plan limits before ordering.
TikTok permissions are granted on TikTok’s authorization screen and can be revoked there. CommentCare does not ask for your TikTok password. TikTok’s own terms, availability and account restrictions continue to apply. CommentCare is independent from TikTok.
On VIP, you protect a YouTube channel by adding CommentCare’s moderator account as a moderator of that channel in YouTube Studio. Add it only to a channel you own or are authorized to manage, and only the exact account shown in CommentCare; CommentCare never asks for your Google password. You can end access at any time by removing the moderator in YouTube Studio or disconnecting the channel in CommentCare. The separate YouTube API comment-review service is available only to accounts granted access by CommentCare; there, Google asks you to authorize channel access, which you can revoke in your Google Account. YouTube’s own terms, availability and account restrictions continue to apply, and by using CommentCare on YouTube you also agree to the YouTube Terms of Service linked below.
On VIP, you connect an X account by signing in on X and approving the access CommentCare asks for there: seeing posts and accounts, hiding and unhiding replies to your posts, and staying connected. CommentCare never asks for your X password and cannot post, like, follow or read direct messages. Connect only an X account you own or are authorized to manage. You can end access at any time by disconnecting the account in CommentCare or removing CommentCare under connected apps in X’s settings. X’s own terms, availability and account restrictions continue to apply, and CommentCare is independent from X.
On Pro and VIP, you connect an Instagram account by signing in on Instagram’s own page and approving the access there. The connection runs through SocialAPI, the provider through which CommentCare reaches Instagram: Instagram’s page names its app (“Social Media Connector”), and SocialAPI keeps the access Instagram grants. CommentCare uses it only to see your profile and posts and to read, hide and unhide the comments on them. Where Instagram’s page lists further permissions of that app, CommentCare does not use them: it never posts or publishes, never answers or deletes comments and never reads or sends messages, and it never asks for your Instagram password. Connect only an Instagram account you own or are authorized to manage; Instagram offers this kind of connection to professional accounts (business or creator). You can end access at any time by disconnecting the account in CommentCare or removing the app in Instagram’s settings. Instagram’s own terms, availability and account restrictions continue to apply, and CommentCare is independent from Instagram and Meta.
3.Moderation and your control
Protection starts as soon as you connect a TikTok account, with the settings of your first TikTok account or, for your first, CommentCare’s default settings, which you can change at any time. A first check then analyzes up to 1,500 of the most recent comments and replies made available by TikTok, starting with your newest videos. That check and the scheduled scans classify available comments and request hiding of high-confidence matches under the selected rules.
Scans are scheduled every 15 minutes, subject to volume, allowance and provider availability. AI can incorrectly classify comments or miss unwanted material. Review moderation history and retain human oversight. CommentCare does not provide investment advice or guarantee a spam-free or legally compliant comment section.
You can request restoration in the dashboard. Restoration depends on TikTok and may be impossible if content was deleted or restricted separately. Disconnecting or deleting your CommentCare account does not automatically restore hidden comments.
On every plan, the AI moderates automatically. On VIP, a member of the CommentCare team also double-checks your comments every day, 7 days a week: what was hidden and what stayed visible. Where a decision does not fit your rules, the team hides or restores the comment, and you can reach the team directly for support. It is a daily check, not live or round-the-clock moderation, and it does not guarantee that every unwanted comment is caught. By choosing VIP, you authorize the team to act on your connected accounts for this purpose. The team may also hide or restore comments when you ask or while handling support. Staff actions are recorded.
On YouTube, CommentCare reads a protected channel’s available comments a few times a day, assesses them with AI under your settings and removes comments that match through YouTube’s moderator controls. YouTube holds removed comments for your review in YouTube Studio, where you can approve them again; YouTube may also hide their replies. CommentCare cannot itself restore a removed YouTube comment. In the separate YouTube API service, CommentCare only suggests comments and requests rejection solely for comments you explicitly choose; a rejected comment may not be restorable. Disconnecting does not undo a YouTube moderation action.
On X, X sends CommentCare each new direct reply to your posts as it is posted. CommentCare assesses it with AI under the standard protection against spam, scams, bots and impersonation and hides matching replies with X’s hide-reply function. X offers that function only in conversations you started and limits it to 50 hides per quarter of an hour per account, so hiding can lag behind a wave of replies. A hidden reply stays on X behind “hidden replies”; you can show it again in the dashboard for 30 days, or on X at any time. Replies to other people’s replies, replies from protected accounts and replies posted while X is paused or not connected are not checked. Your extra protection categories and own rules, the daily team check on VIP, the built-in assistant, connected AI chats, community recaps and the iPhone app do not cover X at this time. Disconnecting does not show hidden replies again.
On Instagram, new comments and replies on your posts and reels reach CommentCare as they are written. CommentCare checks them at your plan’s scan interval with the standard protection, which on Instagram also covers coordinated waves of near-identical comments and accusation words in disguised spelling, and with your extra protection categories and own rules, and hides matching comments on Instagram. A hidden comment is not deleted: it stays on Instagram, out of public view, and you can show it again in the dashboard, where you can also hide a visible comment yourself. There is no initial analysis on Instagram: comments written before you connected, or while the connection to Instagram is interrupted, are not checked. Instagram does not report when a comment is edited or deleted, so the dashboard can still list a comment that has changed or gone on Instagram. The daily team check on VIP and the built-in assistant cover Instagram; connected AI chats, community recaps and the iPhone app do not cover Instagram at this time. Disconnecting does not show hidden comments again.
4.Acceptable use
Do not use CommentCare for unauthorized access, unlawful surveillance, harassment, discriminatory targeting, circumvention of platform restrictions, bulk data resale or influencer-ranking databases. Do not intentionally submit unrelated special-category personal data or secrets in comments or support requests.
You are responsible for having an appropriate legal basis, notices and permissions for the accounts and personal data you instruct us to process. Where we act as your processor, our Data Processing Agreement forms part of the contract. Acceptance of the current Terms and that agreement is recorded before TikTok processing starts or resumes. The privacy notice is acknowledged separately from any consent-based processing.
5.Subscriptions, payments and cancellation
New subscriptions are purchased through Whop’s checkout, either after you sign in to your CommentCare account or on CommentCare’s Whop store page. A plan bought on the store page starts in CommentCare once you connect the Whop account it was bought with, in the plan step or under Settings → Plan & billing. Starter costs USD 299 per month and includes 30,000 newly analyzed comments and up to 3 connected accounts per supported platform. Pro costs USD 499 per month and includes 80,000 newly analyzed comments and up to 3 connected accounts per supported platform. VIP costs USD 999 per month and includes 200,000 newly analyzed comments, up to 5 connected accounts per supported platform and the daily team check described in section 3. The comment allowance is shared across all connected accounts and platforms. Whether applicable taxes are included in the price or added to it, and the total payable, are shown in Whop’s checkout before you confirm the order.
TikTok is supported on every plan, Instagram on Pro and VIP, and YouTube and X on VIP. X and Instagram are being opened in stages; until a platform is open to all accounts on its plans, it is available to the accounts CommentCare has enabled for it.
Payments are processed by Whop Inc., acting solely as payment processor. CommentCare remains the seller and is responsible for providing and supporting the service. Payment to Whop satisfies your corresponding payment obligation to us. Where Whop handles indirect tax for a transaction, its receipt says so. Whop’s buyer terms apply to its payment service.
Subscriptions renew monthly until cancelled. Manage your payment method and cancellation on Whop through Settings → Plan & billing → Billing details, or send a clear cancellation notice to hello@commentcare.app identifying the account. Cancellation stops future renewals, and access continues until the end of the paid period. Cancelling renewal is different from exercising a statutory right of withdrawal or terminating for a legally recognized reason; those rights remain unaffected. Creating an account, disconnecting a platform or stopping use does not cancel a subscription. Account deletion and subscription cancellation are separate processes; contact us if you need assistance with both. Failed or overdue payments can pause protection.
Plan changes are made under Settings → Plan & billing and confirmed in Whop’s checkout, which shows the price, any charge today and the start date before you confirm. A larger plan starts at once: the checkout charges the price difference for the rest of the current paid period, comments already analyzed in that period count toward the larger allowance, and from the end of that period the new plan renews at its own monthly price. A smaller plan costs nothing when you choose it and starts when the current paid period ends; until then the current plan continues. An account has one plan at a time: the plan being replaced ends without renewing, so you are not billed twice. Refund requests are decided by CommentCare under these terms and applicable law, and Whop pays approved refunds back to the original payment method. Contact CommentCare for product support and statutory claims.
Subscriptions purchased through Stripe before the switch to Whop keep their existing terms, prices and billing arrangement, including Sold through Link where it applied, until they move to a Whop plan. They remain manageable through their existing billing portal or CommentCare support. When a Whop plan starts, the earlier Stripe subscription is set to end with its paid period and does not renew, so you are not billed twice.
Usage is based on newly analyzed comments. While a newly connected TikTok account’s first check runs, the comments analyzed for it use the one-time 5,000-comment welcome allowance first, shared across connected accounts, then the paid allowance. Disconnecting or reconnecting an account does not renew welcome credits. Unused monthly allowances do not roll over. Analysis pauses when the available allowance is exhausted, until the plan renews or you move to a larger plan. One-time comment packs and auto-recharge are no longer offered; extra comments purchased earlier carry over and are usable while a subscription is active. Reviewing a decision or requesting restoration does not analyze that comment again. Statutory withdrawal and remedies for defective services remain unaffected by these allowance rules.
On VIP, checked YouTube comments count toward the same shared comment allowance as TikTok comments, and protecting a YouTube channel costs nothing beyond the plan. The separate YouTube API comment-review service is free for accounts granted access by CommentCare; connecting a channel there does not create a charge.
On VIP, checked X replies count toward the same shared comment allowance, and connecting X costs nothing beyond the plan. Within that allowance X has its own limit: 10,000 checked replies per billing period for each CommentCare account, across its connected X accounts. When that limit is reached, the allowance is used up or the plan no longer covers X, X pauses: CommentCare stops receiving replies until the next billing period starts, the allowance is available again or the plan covers X again. Replies posted during a pause are not checked afterwards. Disconnecting and reconnecting does not start the limit again.
On Pro and VIP, checked Instagram comments count toward the same shared comment allowance, and connecting Instagram costs nothing beyond the plan. Instagram has no separate limit within the allowance. When the allowance is used up or the plan no longer covers Instagram, Instagram pauses: new comments wait and are checked once the allowance is available again or the plan covers Instagram again. Connecting a further Instagram account can be unavailable for a time while CommentCare’s capacity with its connection provider is being extended.
6.Consumer right of withdrawal
The following information applies when you purchase as an EU/EEA consumer, meaning a natural person acting for purposes outside their trade, business or profession. Mandatory rights under other applicable consumer laws remain unaffected. A separately purchased comment pack is a separate order; these terms do not exclude its statutory withdrawal rights.
You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day of the conclusion of the contract.
To exercise the right of withdrawal, you must inform us, Theodor Conrad Borth, Zehenthofgasse 37, 1190 Wien, Austria, email hello@commentcare.app, of your decision to withdraw from this contract by an unequivocal statement (for example a letter sent by post or an email). You may use the model withdrawal form below, but it is not obligatory. Providing your account email or order reference helps us identify the purchase; use of the form, a particular subject line or a reason is not a condition of withdrawal.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
If you withdraw from this contract, we shall reimburse to you all payments received from you under that contract without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw. We will carry out the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. For Sold through Link payments, the reimbursement is processed through the payment provider.
An amount for services provided during the withdrawal period is payable only where all applicable statutory conditions are met, including an express request to begin performance during that period and the required information about withdrawal and proportionate payment. General acceptance of these terms is not such a request. Where those conditions are not met, no payment is due for those services. Accessing CommentCare does not by itself extinguish the right of withdrawal.
Withdrawal ends the affected service contract. Ordinary cancellation instead stops future subscription renewals at the end of the paid period. Neither process limits your remedies if the service is defective or other mandatory rights.
7.Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract.)
To: Theodor Conrad Borth, Zehenthofgasse 37, 1190 Wien, Austria; email: hello@commentcare.app.
- I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*): ____________________
- Ordered on (*)/received on (*): ____________________
- Name of consumer(s): ____________________
- Address of consumer(s): ____________________
- Signature of consumer(s) (only if this form is notified on paper): ____________________
- Date: ____________________
- (*) Delete as appropriate.
8.Content and data
You retain the rights you hold in your content. You permit the technical processing needed to provide the service according to your authorized instructions; no ownership of your comments is transferred. Product software, branding and third-party materials remain with their respective rights holders.
The privacy notice explains account data, AI processing, providers and rights. It is information about processing, not blanket consent to every use of personal data.
9.Stopping use and suspension
You can disconnect TikTok and export or delete your main CommentCare account in Settings → Your privacy & data. You can also request assistance by email. Disconnecting TikTok removes the connection’s active database records, but does not revoke the permission listed inside TikTok; remove that permission on TikTok as well. To stop YouTube protection, disconnect the channel in CommentCare and remove CommentCare as a moderator in YouTube Studio. To stop X, disconnect the X account in CommentCare, which also asks X to revoke the authorization; you can remove CommentCare under connected apps in X’s settings as well. To stop Instagram, disconnect the Instagram account in CommentCare, which ends the connection at SocialAPI; you can remove the app in Instagram’s settings as well. The separate YouTube API service has its own channel-disconnect control, described in its privacy notice.
We may restrict access when reasonably necessary to address abuse, security threats, unlawful use or a binding provider requirement. Where legally and technically possible, we explain the reason and provide a way to contact us. Ending access does not remove rights or obligations that must survive under law.
10.Statutory rights and liability
We use reasonable care in providing the service. Availability depends in part on TikTok, Instagram and the provider that connects it, YouTube, X, hosting and AI providers; no uninterrupted availability or perfect moderation result is promised. These terms do not exclude statutory remedies, mandatory consumer protections, or liability that cannot lawfully be excluded.
No blanket disclaimer or arbitrary liability cap applies through these terms. The applicable statutory rules determine liability, including for intentional misconduct, personal injury and other non-excludable matters.
11.Applicable law, consumers and changes
Austrian law applies, subject to mandatory rights that apply to you. If you are a consumer, this does not deprive you of protections under the law of your habitual residence where those protections must apply. Jurisdiction is determined by applicable law; no exclusive Vienna forum is imposed on consumers.
The consumer withdrawal information and model form in sections 6 and 7 form part of these terms. Accepting these terms or accessing the service does not by itself waive a statutory right of withdrawal, constitute an express request for early performance, or establish that the conditions for charging for service supplied during the withdrawal period have been met.
Material changes to an existing agreement will be notified appropriately and require agreement where the law requires it. Merely editing this page does not retroactively authorize charges or unrelated data processing. For disputes, contact hello@commentcare.app first if you wish; this does not restrict access to courts or competent authorities.